Contact us

If you are not ready to make a call, or if you’re worried about your privacy, you can choose to live chat with an advisor. 
The live chat is available Monday-Friday, 8AM – 6PM, and Saturday-Sunday, 8AM-4PM, on this website.

To visit our clinics, you will need to have an appointment. You can call us to book your consultation: our booking line is available everyday, 7AM to 6PM.
England, Scotland and Wales: 0345 300 8090
Northern Ireland: 0333 234 2184
Republic of Ireland: 1 800 849 091 
International: +44 (0) 1454 457 542
 
If you’re considering a vasectomy, you can call our dedicated line on 0345 300 0212.

Receiving a phone call from MSI UK
All of our calls come from private/withheld numbers. Please check your phone settings to ensure you can receive calls from a private number.

If you you need support after your treatment, we’re here to help. Call our dedicated aftercare line on 0345 122 1441 for a confidential chat with one of our nurses. 
It’s available 24 hours a day, 7 days a week. 

There are two ways for you to cancel an appointment:

1. You can use our live webchat. We will ask you to provide some information about you and your appointment so that we can locate your record.

2. You can choose to use our automated SMS system – for this, you need to call our booking line on 0345 300 8090, and select option 2 (for cancelling or changing an appointment) and follow the instructions. Please note, it’s important that you call from the same phone number we have on your record as we will use this to identify your appointment and send you an automated SMS with further easy instructions.
 
You can also call our booking line and choose to speak with one of our agents for further support.

You can also check out our FAQs for more information. If you can’t find what you need, there is an option to fill out a contact form. We endeavor to reply within 48 hours. 

We have a client feedback questionnaire that we call “Tell us about your experience”. This will be given to you before leaving our centre or clinic.

Please call us and let us know your feedback. 

England, Scotland and Wales: 0345 300 8090
Northern Ireland: 0333 234 2184
Ireland: 1 800 849 091 
International: +44 (0) 345 300 2352

Please email services@msichoices.org.uk to let us know your feedback.

Please note that if you’re GP or a healthcare professional and want to refer one of your patients you will need to email: MSI.admin@nhs.net

You can leave a review of our services on the NHS website, at this link: www.nhs.uk

We have a client feedback questionnaire that we call “Tell us about your experience”. This will be given to you before leaving our centre or clinic.

Please call us and let us know that you wish to make a complaint.  

England, Scotland and Wales: 0345 300 8090
Northern Ireland: 0333 234 2184
Ireland: 1 800 200 374
International: +44 345 300 2352
Your call will be transferred to the treatment centre within working hours to speak with the Manager or a Supervisor. A record will be made of your complaint and the Manager or Supervisor will investigate with the team members concerned.  

Depending on the nature of the complaint you may be asked to put this in writing, for ease of investigation. If your complaint cannot be resolved at the time of the initial telephone call you will be contacted either by telephone, or in writing, once the investigation has been completed. 

Your complaint will be handled by the Head of Customer and Quality Services, who will begin an investigation with the relevant centre or clinic Manager. A written response will be sent to you. We aim to respond within 20 working days. 
Please address your letter to:  

Head of Quality and Customer Services  
MSI Reproductive Choices
1 Conway Street 
Fitzroy Square 
London, W1T 6LP 
 
Alternatively, you can send an email to: quality.customerservice@msichoices.org.uk 
If you are not satisfied with the response you receive, you can appeal within 20 working days of the final written response sent to you. All case notes will be reviewed and we will send you a response.  

This will form part of an NHS complaint process. You can get details for your local clinical commissioning group from your local authority or you can find them online at: www.nhs.uk.